Shipping FAQs

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How will my order ship?

This website allows for shipping via UPS® or FedEx®. If you require any other method, please call customer service toll free at 800-274-6271 between the hours of 9:00am & 5:00pm EST.

When will my order ship?

Orders for stock items typically ship the next day.

Custom orders typically ship within 3 to 5 days regardless of shipping method selected.

Transit time is not included in the lead times stated above because transit times vary so dramatically.

If you need an order to ship by, or arrive by, an specific date we urge you to type in special instructions in the space provided during check out. We'll do our best to exceed your request or attempt to reach you and advise the best we can do.

Can I track my order online?

You can obtain the status of your current orders on the "Order History" under "My Account" page.

If you find a tracking number then you know your order has shipped and you can use this number to lookup tracking information on the "Track Your Order" web page.

Can I ship using my UPS® or FedEx® account?

Yes. When checking out, you will be given the option of entering your own UPS or FedEx account number so you can be billed for shipping directly by UPS® or FedEx®.

Can I use another freight carrier?

Yes, you can, but only if done directly over the phone or by faxing your order and freight carrier account.

All other shipping methods can be accommodated but have to be done off line.

We suggest printing the order created online and faxing it to customer service toll free fax # 800-279-6897 with your request. Call toll free 800-274-6271 between the hours of 9:00 am to 5:00 pm EST.

What do I do if a package arrives damaged?

To give you better service when you call Pipemarker.com about damaged packages, please make sure to document damaged package with the carrier before accepting delivery.

All packages are insured, but if damage occurs and it is not documented on delivery, the carrier has the ability to deny the claim.

Pipemarker.com is not responsible for damaged freight, all orders ship FOB Garfield New Jersey.

Once you document the damage with the carrier, contact Pipemarker.com’s customer service toll free at 800-274-6271 between 9:00 am to 5:00 pm EST, and we’ll process your claim.

How do I know Pipemarker.com received my order?

When you check out and place your order you will receive an order confirmation via e mail within a few minutes.

On occasion, a credit card will be disapproved for a variety of reasons. In those situations you can call us toll free 800-274-6271.

How do I calculate international shipping?

International shipping is only calculated on our checkout page. If you would like to get a shipping estimate for addresses outside the US and Canada, please proceed to checkout and enter your shipping address.

What do I do if my order doesn't arrive in the prescribed time frame?

Contact customer service toll free at 800-274-6271 between 9:00am & 5:00pm EST, and they would gladly help you track the package for you.