Shipping and Delivery

How will my order ship?

This website allows for shipping via UPS®, FedEx®, USPS®. If you require any other method, please call customer service toll free at 855‑444‑9477 Monday to Friday from 9:00 AM to 5:00 PM Eastern.

When will my order ship?

Orders for stock items typically ship within 24 hours.

Custom orders typically ship within 2 to 5 days regardless of shipping method selected.

Transit time is not included in the lead times stated above because transit times vary dramatically.

If you need an order to ship or arrive by a specific date, we urge you to note this in the special instructions field during checkout. We’ll do our best to exceed your request, or contact you to let you know how quickly we can ship your order.

Can I track my order online?

Yes. You can track your order by heading to the “Orders” tab on the “My Account” page and clicking on the “Track Shipment” link that will appear when your order has been shipped. You will be taken to your chosen shipping carrier’s website where you will be able to track your order.

Can I ship using my UPS® or FedEx® account?

Yes. When checking out, you will be given the option of entering your own UPS or FedEx account number upon entering your shipping address. You’ll be billed for shipping directly by UPS® or FedEx®.

Can I use another freight carrier?

Yes, you can, but only if completed over the phone, or by faxing your order and freight carrier account.

All other shipping methods can be accommodated but have to be completed offline.

We suggest printing the order created online and faxing it to customer service toll free fax #800−279−6897 with your request. Call toll free 855‑444‑9477 Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Can I pick up my order instead of paying for shipping?

Definitely! is located in Garfield, New Jersey. If pickup is easier for you than shipping, please choose NJ Order Pickup as your shipping method at checkout.

How do I know when my order is ready for pickup?

You will receive an email informing you that your order is ready for pickup as soon as it is complete. You will also find our address and business hours in the email for your convenience.

Where are you located?

Your pickup confirmation email will provide you with our address, but if you'd like to plan ahead or have misplaced the email, please visit our about page for a map.

What do I do if a package arrives damaged?

To give you better service when you call about damaged packages, please make sure to document damaged package with the carrier before accepting delivery.

All packages are insured, but if damage occurs and is not documented on delivery, the carrier has the ability to deny the claim. is not responsible for damaged freight, all orders ship FOB Garfield New Jersey.

Once you document the damage with the carrier, contact’s customer service toll free at 855‑444‑9477 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and we’ll process your claim.

How do I know received my order?

When you check out and place your order you will receive an order confirmation via email within a few minutes.

On occasion, a credit card will be disapproved for a variety of reasons. In those situations you can call us toll free 855‑444‑9477.

How do I change an order I submitted to online?

Because orders are processed immediately, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.

How do I calculate international shipping?

International shipping is only calculated on our checkout page. If you would like to get a shipping estimate for addresses outside the US and Canada, please proceed to checkout and enter your shipping address.

What do I do if my order doesn't arrive in the prescribed timeframe?

Contact customer service toll free at 855‑444‑9477 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and we will gladly help track the package for you.


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