General FAQs

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Who is PipeMarker.com?

PipeMarker.com is A Division of Brimar Industries, LLC

Mailing Address

Brimar Industries, LLC
PipeMarker.com
64 Outwater Lane
Garfield, NJ 07026

Hours of Operation
9:00 AM – 5:00 PM Eastern
Monday – Friday
Phone Numbers

Toll Free Phone: 855-444-9477
Toll Free Fax: 800-279-6897

Local Phone: 973−369−9704
Local Fax: 973-340-7809

Email Contact

sales@pipemarker.com

Order Pickup Location
Office Location

Why should I order from PipeMarker.com?

We’re the experts, not just another e-commerce site; you can select from hundreds of stock products or easily create a custom pipe marker, valve tag, or nameplate. PipeMarker.com employs the latest technologies on our website and throughout our manufacturing process.

We’re not distributors selling only the most popular products. We’re manufacturers specializing in quality pipe markers, valve tags, and equipment identification nameplates, with a commitment to offering the largest selection of stock and custom products at the lowest possible prices.

How do I contact customer service?

PipeMarker.com has a knowledgeable team of customer service representatives that can be reached by clicking “Chat Live” at the top of the site to obtain immediate help or by calling us toll free at 855-444-9477 (973−369−9704). Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Can I get help from a real person?

Yes. Our customer service team is not a call center; you can speak to the same person each time you call. If they can’t answer your question, they are backed up by managers with combined experience of over 75 years.

Does PipeMarker.com make other products?

If you don’t find the exact product you require, we’ll be happy to quote on your exact item. Much of the work we do every day is custom.

We pride ourselves in providing solutions, not just products. Our manufacturing includes: screen printing, flexographic printing, digital printing, laser and rotary engraving, hot stamping, die cutting, and laminating.

Do you have a catalog?

You can request a free catalog by filling out the Catalog Request form. Submittal data sheets (white papers) are also available. Please allow 1–2 weeks for delivery.

Can I become an official distributor of PipeMarker.com products?

To see if you qualify, please fill out the Distributor Information form.

Can I buy PipeMarker.com products from a local distributor in my area?

Our network of distributors covers almost every U.S. state. Use the Rep Locator form and we’ll connect you with your local representative. For immediate assistance, call us at 855-444-9477 Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Can I get a sample of a product?

Stock products can be purchased and returned subject to the terms of our return policy. Unfinished materials and color chips are also available by request. On a case-by-case basis, we may consider the production of a custom prototype, but this is often cost-prohibitive. For more information, call us at 855-444-9477 Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Can I get a sample of a material or color?

Unfinished materials and color chips are also available by request. PipeMarker.com uses the Pantone® Matching System (PMS colors). For more information, call us at 855-444-9477 Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Will I receive an invoice in the mail?

Not automatically. A printable receipt is available at the end of the checkout process. This receipt contains all information about your order.

If you would like an invoice mailed, please request it when you place your order in the special instructions field.

How can I request an invoice in the mail?

If you would like an invoice mailed, please request it when you place your order in the special instructions field.

After the fact, you can call customer service toll free at 855-444-9477 and request a copy to be faxed or mailed.

How can I get a W-9 from PipeMarker.com?

Does PipeMarker.com charge sales tax?

PipeMarker.com collects sales tax where required by law. Sales tax is automatically calculated for orders shipping within the United States during checkout. Learn more by reading our Sales Tax help page.

What should I do if I am tax-exempt?

During checkout, you will be given the opportunity to indicate that your order is tax-exempt. If you tell us your order is tax-exempt, you will be responsible for sending us your tax exemption certificate via email (salestax@pipemarker.com) or fax (800-279-6897) after you place your order. We’ll deduct sales tax from your order after verifying your tax exemption certificate.

You must provide your certificate within two business days; failing to do so will cause sales tax to be charged to your payment method.

We are unable to remove sales tax from invoices after your order has shipped.

Learn more by reading our Sales Tax help page.

Is there an order minimum for online purchases?

Yes, there is a minimum order of $15.00. If the items in you cart add up to less than that, you will be charged the difference to meet the minimum order value.

How do I know PipeMarker.com received my order?

When you check out and place your order, you will receive an order confirmation via email within a few minutes.

Some email servers block emails from unknown servers. If you do not receive an order confirmation email, please check your junk, spam, deleted folder(s), or quarantine list.

On occasion, a credit card will not be approved for a variety of reasons. In those situations, you can either call us toll free 855-444-9477 (973−369−9704) or we’ll contact you when your order is reviewed for release into our system.

How do I change an order I submitted to PipeMarker.com online?

Because orders are processed immediately, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.

What do I do if I ordered the wrong items?

Contact our customer service team to resolve the problem. You can reach us toll free at 855-444-9477 (973−369−9704), by email at sales@pipemarker.com, or via live chat. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.

What do I do if PipeMarker.com sent the wrong items?

Contact our customer service team to resolve the problem. You can reach us toll free at 855-444-9477 (973−369−9704), by email at sales@pipemarker.com, or via live chat. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.