Terms & Conditions

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Satisfaction Guarantee

Your business is important to us at PipeMarker.com. We guarantee that every effort will be made to insure your 100% satisfaction with our products, price, and service. Please contact PipeMarker.com via phone, fax or e mail with any questions or concerns, we're happy to help.

Product Warranty

PipeMarker.com sells the products with the intent that they are free of defects in manufacture and workmanship at the time of sale. PipeMarker.com warrants that each of its products will be free of defects in material and workmanship under normal use and service. However, the obligation of PipeMarker.com under this warranty shall be limited to the requirement that it makes good at PipeMarker.com's place of business any part or parts which are returned to PipeMarker.com within 30 days from the date of delivery to the purchaser. Such return of the product to PipeMarker.com must be made with transportation charges prepaid. PipeMarker.com will then examine the product to determine if the product is in fact defective. The aforesaid warranty is expressly in lieu of all other warranties expressed or implied along with all other obligations or liabilities on the part of PipeMarker.com. PipeMarker.com does not authorize anyone to obligate PipeMarker.com in any way beyond the terms set forth above. PipeMarker.com does not warrant any product which it has been the subject of misuse, negligence, accident, repair or alteration which, in the judgment of PipeMarker.com, affects the product's stability or reliability.


THE WARRANTIES PROVIDED BY PIPEMARKER.COM AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF PIPEMARKER.COM WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT.

IN NO EVENT SHALL THE WARRANTIES OF PIPEMARKER.COM REQUIRE MORE FROM PIPEMARKER.COM THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. PIPEMARKER.COM SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.


Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express and written consent of PipeMarker.com.

Products Return Policy

  • Custom products cannot be returned unless they were defective at the time of sale.
  • Return of stock product is subjected to a 25% restocking charge.
  • Return Authorization number must be obtained prior to the return of any product.
  • Return Authorization number is obtained by calling or emailing PipeMarker.com at sales@pipemarker.com
  • Packages returned without authorization have to be refused. No exceptions.
  • Returnable products can be returned for either product credit or refund.
  • Credit or refund is only available for stock products or defective custom product.
  • Refund or credit will only be issued after return and inspection (approx. 1 to 2 weeks).
  • All returned products are inspected upon receipt to confirm credit or refund amount.
  • Products must be returned within 60 days of sale. No returns after 60 days
  • Products must be in NEW resealable condition to receive a credit or refund.
  • Products damaged in shipment are not covered by warranty.
  • If return freight is lost or damaged in shipment it is not covered by warranty.
  • UPS call tags are provided only on PipeMarker.com errors or defective products.

Return Address

Brimar Industries, Inc
Pipemarker.com
64 Outwater Lane Garfield, NJ 07026
Attn: Customer Service
Toll Free Number

800-274-6271

Standards & Sources of Information

Many of the PipeMarker.com products found on this web site have been designed to comply with one or more industry standards.


WHEN PIPEMARKER.COM STATES THAT A PRODUCT COMPLIES WITH A PARTICULAR STANDARD, WE ARE CONVEYING OUR GENERAL INTERPRETATION OF THAT STANDARD, RELEVANT TO SIZE OF TEXT, PRODUCT SIZE, COLORS, ETC...

SINCE WE HAVE NO KNOWLEDGE OF YOUR SPECIFIC FACILITY OR REQUIREMENTS, IT'S IMPOSSIBLE FOR PIPEMARKER.COM TO GUARANTEE THAT YOUR USE OF OUR PRODUCTS WILL COMPLY WITH ANY LAW OR STANDARD.

THIS SITE IS NOT INTENDED AS A SUBSTITUTE FOR EXPERT ANALISYS OR PROFESSIONAL CONSULTATION. THE INFORMATION IS ACCURATE TO THE BEST OF OUR KNOWLEDGE BASED ON OUR REVIEW OF THE INDUSTRY. PIPEMARKER.COM MAKES NO GUARANTEE OF INFORMATION ON THIS WEBSITE. EACH CUSTOMER IS RESPONSIBLE TO INSURE THAT THE USE OF PIPEMARKER.COM PRODUCTS COMPLY WITH APPLICABLE LAWS AND STANDARDS.

PIPEMARKER.COM ASSUMES NO LIABILITY OF INJURY OR DAMAGE AS A RESULT OF USING OUR PRODUCTS. SEE OUR FULL WARRANTY ABOVE.

Shortages

Claims for shortages must be made within 30 days from the date of shipment. Claims made after 30 days will not be accepted.

Cancellation

Once an order is placed it goes immediately into production. Therefore, we are unable to accomodate order changes or cancellations; erroneously ordered items must be returned after delivery.

Payment Terms

The following credit cards are accepted: Visa, Mastercard, Discover Card and American Express. PipeMarker.com accepts Brimar Net30 day terms with approved credit. To get started, fill out the online credit application.

Shipping & Freight

United Parcel Service (UPS®) and FedEx® are the package services used by PipeMarker.com. Expedited methods of freight are also available, such as next day air, and second day air. Please specify the shipping method when ordering, or PipeMarker.com will ship the least expensive method, regardless of delivery time. Shipping terms are based on the 48 contiguous states. Customer may specify a carrier of their choice. When a customer specifies the carrier to be used no freight insurance is placed on the shipment by PipeMarker.com. PipeMarker.com is not responsible for lost or damaged freight; please insure your shipments when you specify the carrier.

Shipping Errors

PipeMarker.com's error rate is 1/10 of 10%. PipeMarker.com will correct any shipping error without cost to the customer, including shipping. A call tag will be sent for the wrong item and a credit will be issued upon its return. Replacement items will be shipped using the same shipping method as the original order. PipeMarker.com will not be responsible for the cost of expedited methods of shipping unless the original order shipped in that method.

Pricing

Prices contained on this web site are subject to change without notice.

Products

PipeMarker.com reserves the right to change the specifications of its stock products without notice.

Custom Orders

PipeMarker.com reserves the right to over or under ship custom products by 10% and adjust invoicing accordingly, unless otherwise specified and agreed to in writing.

Minimum Order

PipeMarker.com has a minimum order requirement of $25.00 per shipment. Orders under $25.00 will be subject to a $10.00 handling charge. Order over $25.00 to avoid the $10.00 handling charge.

Privacy Policy

PipeMarker.com does not sell, trade, or otherwise transfer to outside parties your personally identifiable information to any company or organization. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release specific information about you, your company, or your account to comply with any valid legal process such as search warrant, subpoena, statute, or court order.

We will never use your personally identifiable information to place you on any mailing list that does not belong to PipeMarker.com’s parent company, Brimar Industries, Inc. If you choose to subscribe, we will enroll you to a promotional email list to receive discount offers and special deals. We may also send our customers notifications and direct mailing pieces about products or events that we think may be of interest to them. In addition, we may contact you about your account status, to confirm your registration, or regarding changes to the PipeMarker.com Terms & Conditions or Privacy Policy.

Further information is available in our full privacy policy.

Security Policy

Although we take careful measures to secure both your information and our physical premises, "perfect security" does not exist on the internet; and our efforts in this regard must necessarily be limited by what is practical in light of our equipment and technology.

Printing of Brimar Logo and Part Number on Stock and Custom Products?

All PipeMarker.com products have the Brimar logo and part number printed in small print on the front of the product. This is for both reordering purposes for the end user and as a recall mechanism to manage the return of product if necessary.

Custom products can be printed without the Brimar logo and part number if requested at the time of ordering.

Stock products can also be printed without the Brimar logo at the time of ordering for an additional charge. If an order for stock product is placed on our website with the request for no logo/part number, the customer will be contacted by our sales team to discuss these extra charges.

Additionally, any stock product ordered without the Brimar logo/part number will be considered a custom product and therefore NOT RETURNABLE.